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Deploying AI Agents in Your Dial Plan

Artificial Intelligence is transforming how businesses interact with their customers, and your phone system is no exception. By deploying AI Agents directly into your dial plan, you can automate complex tasks, improve operational efficiency, and create a highly professional and responsive experience for every caller.

At Rinble, we offer powerful, easy-to-configure AI agents that can handle everything from intelligent call routing to automated data entry. For those with unique needs, we also provide a path to integrate your own custom-built agents. This guide explores the types of AI Agents available and how you can leverage them to enhance your business communications.

The Auto Attendant Agent: Your Intelligent Front Desk

Think of the Auto Attendant Agent as a supercharged virtual receptionist. It goes far beyond a traditional "press 1 for sales" menu by using conversational AI to understand a caller's intent and manage their call based on a sophisticated set of rules you define.

Key Capabilities:

  • Intelligent Call Routing: Configure detailed instructions for each extension. The agent can screen calls, ask qualifying questions, and route the call based on the answers.

    • Example: An agent for an executive can be instructed to ask who is calling. If the caller is on a pre-approved list, the call is put through. If not, the agent can offer to take a message and forward it to voicemail, protecting the executive's time.

  • Knowledge Base Integration: Provide the agent with background information from your business website, a Google Doc, or other text-based sources. The agent can then answer common questions about your business hours, location, services, and more, freeing up your staff to handle more complex inquiries.

The Google Form Agent: Automate Your Data Entry

The Google Form Agent is a revolutionary tool for any business that relies on intake forms, surveys, or registrations. This agent converses with a caller to fill out a Google Form on their behalf, submitting the data directly to your Google Sheet in real-time.

How It Works:

The agent intelligently handles all standard Google Form field types. If a field is a dropdown menu or multiple-choice question, the agent will read the options aloud to the caller and record their selection.

This creates a seamless, hands-free way for your customers to provide information without needing to be in front of a computer.

Common Use Cases:

  • New Client/Patient Intake: Effortlessly capture initial details for new customers or patients.
  • Appointment & Quote Requests: Gather all the necessary information to schedule a booking or prepare a quote.
  • Event Registration & RSVPs: Allow attendees to register for a webinar or event over the phone.
  • Customer Feedback Surveys: Collect valuable feedback by having the agent guide customers through a survey.
  • Support Ticket Creation: Initiate a support request by having the agent ask for and record the initial details of an issue.

Custom AI Agents via LiveKit: Unleash Your Creativity

For businesses with unique workflows or a desire to integrate with proprietary systems, Rinble offers the ability to connect your own custom-built AI Agents to our phone system.

We currently support custom integrations via LiveKit, an open-source platform for real-time audio and video.

How Custom Integration Works:

  1. You Build the Agent: Your development team creates a custom AI agent with its own unique logic. This agent can be designed to connect to your internal databases, CRM, or any other back-office system.
  2. Route the Call: Within your Rinble dial plan, you simply configure a phone number to route incoming calls to your LiveKit-enabled agent.
  3. Real-Time Audio Stream: When a call comes in, Rinble establishes a real-time audio stream between the caller and your agent via LiveKit.
  4. Your Agent Takes Over: Your agent receives the caller's audio, processes it using its own speech-to-text and natural language processing models, executes its custom logic, and sends its spoken responses back to the caller over the stream.

This method provides ultimate flexibility, allowing you to create highly specialized, branded, and powerful conversational AI experiences that are perfectly tailored to your business needs.

Conclusion

Whether you need an intelligent receptionist, an automated data entry clerk, or a fully custom AI solution, deploying AI Agents in your Rinble dial plan is a straightforward way to elevate your communications. By handling routine tasks, these agents free up your team to focus on what matters most: providing high-value service to your customers.

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